What is mediation?

http://www.civilmediation.org/about-mediation/29/what-is-mediation
(British organization; excellent description of mediation).

What is facilitation?

https://www.mindtools.com/pages/article/RoleofAFacilitator.htm

What is conflict coaching?

http://www.mediatecentre.com/?page_id=693
(Canadian organization; good definition of conflict coaching)