What is mediation?

http://www.civilmediation.org/about-mediation/29/what-is-mediation

(British organization; excellent description of mediation)

https://www.mediate.com/articles/lasaterstiles4.cfm

(Description on NVC Mediation)

What is facilitation?

https://www.mindtools.com/pages/article/RoleofAFacilitator.htm

What is conflict coaching?

http://www.mediatecentre.com/?page_id=693

(Canadian organization; good definition of conflict coaching)

Why mediate?

http://www.mediate.com/articles/huertal1.cfm

http://www.cscsb.org/mediation/why_mediate.html