What is mediation?

What is mediation and how can it help : mediation at work – Acas

Definition and characteristics of mediation

What is mediation and how does it work? – FindLaw

(Excellent short video explaining mediation)

What is facilitation?

https://www.mindtools.com/pages/article/RoleofAFacilitator.htm

What is conflict coaching?

http://www.mediatecentre.com/?page_id=693

(Canadian organization; good definition of conflict coaching)